বেসরকারি নিয়োগ বিজ্ঞপ্তি

ডায়মন্ড ওয়ার্ল্ড -এ ২০০০০ – ৩০০০০ বেতনে ফ্রন্ট ডেস্কের (Front Desk) জন্য এখনি (পুরুষ/ মহিলা) আবশ্যক

By admin

February 03, 2018

Call Center Executive Female/Front Desk Executive Diamond World Ltd.

Vacancy (06) Six

Job Context Job Location: Dhaka (any branch) Job Description / Responsibility Setting and meeting performance targets for speed, efficiency, sales and quality

Managing the daily running of the call center Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues

Maintaining up-to-date knowledge of industry developments and involvement in networks Monitoring random calls to improve quality, minimise errors and track operative performance

Reviewing the performance of staff, identifying training needs and planning training sessions Recording statistics, user rates and the performance levels of the center and preparing reports

Handling the most complex customer complaints or enquirers Organizing staffing, including shift patterns and the number of staff required to meet demand Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes

Forecasting and analyzing data against budget figures on a weekly and/or monthly basis Improving performance by raising efficiency of the total Team Job Nature Full-time

Educational Requirements BBA/ MBA from any reputed university Experience Requirements 2 to 5 year(s)

Job Requirements Only females are allowed to apply. The applicants should have experience in the following area(s): Call Centre Supervision/Management, Call Centre Training, Online (web/e-mail) Support, QC (Quality Control) of Customer Service

Smart/Able to work under pressure/Able to lead Team/Sincere Job Location Dhaka

Salary Range Negotiable Other Benefits As per company policy.

Apply Send your CV to hr@diamondworldltd.com